Last updated: Feb 16, 2025
Fulfillment Policy
1. Order Processing & Service Delivery
We provide website development, digital marketing, and consulting services. Our project timelines vary based on the scope of work, and clients will receive a detailed project schedule upon engagement.
• Project Kickoff: Work begins once the deposit is received and onboarding is completed.
• Service Milestones: Major project phases, such as mockups, development, and launch, are outlined in the project scope.
• Completion: The final project is delivered after full payment and approval from the client.
2. Refund Policy:
Our refund policy is structured to ensure fairness and clarity:
• Missed Deadline Refund: If services are not delivered within 6 months past the agreed-upon due date, clients may request a refund within 30 days after this period. If the delay is within our control, we will issue a full refund within 30 days. If the delay is outside of our control, we may propose an alternative solution.
• Client-Initiated Cancellation:
• If canceled within 7 days of signing, deposits are refundable.
• After 7 days but before work begins, the deposit is non-refundable.
• If the full payment was made upfront:
• 100% refundable if canceled within 7 days of signing.
• 50% refundable after 7 days but before work begins.
• No refunds after work has started.
• Definition of Work Started: Includes onboarding, kickoff meetings, content collection, coding/setup, design mockups, or substantial client consultation.
3. Cancellation Policy
• Client-Initiated Termination: Clients may cancel services with 30 days’ written notice. If canceled without cause, all work completed up to the cancellation date must be paid in full.
• Immediate Termination: If a party breaches this agreement and does not resolve it within 5 business days of written notice, the agreement may be terminated immediately.
4. Customer Support
For any questions regarding fulfillment, refunds, or cancellations, please contact us:
• Email: sales@fflfunnels.com
• Phone: 760.427.2951
